Position Summary

The Director of Technical Sales will provide customer support and technical engineering solutions by serving as a liaison between the customer’s Engineering Group and MMT’s Sales Team. They will provide technical design guidance for manufacturing recommendations and present new product development solutions (and tooling). This position will work closely with MMT’s estimating/engineering, Customer Service, Quality, Supply Chain, and Commercial Teams, as well as established manufacturer’s representative agencies in their associated territories.

Develop and implement sales strategies in the context of the greater VSC Precision Medical organization including Wytech and future acquisitions. Successfully drive the strategic commercial plan that will help grow the business, by identifying and developing new business opportunities for MMT and the greater organization, including managing and expanding existing accounts.

Department: Engineering /Sales Team/ Office

Reports To: General Manager/Operations Manager

In-Direct Reporting: VP of Commercial Operations

Essential Duties & Responsibilities

1. Establish and maintain current and future customer relationships.
   • Understand the product requirements, such as tooling, mandrels, micromachining, and how they are used within each market application, such as tooling used for heat-setting, mandrels used for extrusion or catheter construction, or micro-machining used for interventional delivery systems.
   • Travel as needed to expand on and provide continued support to the existing Mountain Manufacturing customer base.
   • Provide the customer with real-time evolving solutions throughout all projects considered by demonstrating a can-do approach.
   • Attending industry conferences to promote capabilities and drive MMT brand in market as advanced technical solutions partner for precision machined components.
   • Identify cross-selling opportunities for the VSC Precision Medical Organization and help facilitate those opportunities and discussions between the appropriate customer contact and internal commercial contact.
2. Evaluate print specifications including GD&T and provide Design for Manufacturing (DFM) recommendations that create a successful partnership between the customer and MMT.
   • Proficient in all MMT manufacturing equipment and processes, including outside services.
   • Broad knowledge of materials and processes such as material treatment conditions, surface finishes (coatings), passivation, chemical deburring etc.
   • Work side-by-side with customers in real-time to develop solutions for their technical problems.
3. Participate in the Contract Review process of all relevant Sales Orders, identify customer needs and effectively communicate and resolve any discrepancies. Ensure all customer specifications are communicated to relative departments.
4. Obtain cost and time estimates from internal engineer department for the purpose of producing product quotations which reflect cost efficacy and delivery estimates in a realistic time frame.
5. Present the proposal with the intent to win the subsequent order or provide voice of the customer feedback to internal stakeholders within MMT organization.
   • Document outcome in a visit/call report or in Customer Relationship Management (CRM) system.
6. Provide non-proprietary engineering support to customers regarding questions related to Quotations and Orders.
7. Work together with the Quality Systems Manager to investigate customer returns and/or complaints per our internal Customer Complaint procedures.
8. Facilitate customer driven expedites and change order requests.
9. Manage multiple customers, set priorities, and meet deadlines.
10. Learn and utilize the company ERP system.
11. Review and track customer forecasts to company budget
12. Other duties as assigned by Management.

Qualifications

• Associate’s degree, Bachelor’s degree preferred, or equivalent experience.
• Advanced knowledge and interpretation of Blueprint Reading including GD&T.
• Expert in the knowledge of precision machining, manufacturing methods and processes including outside vendor services within the medical device market.
• Skillful knowledge of various inspection equipment and techniques.
• Proficient in the understanding of medical devices, raw materials and required treatments including heat treat, stress relieving, coatings, passivation, electropolishing.
• Computer software knowledge (ERP/JobBoss, Microsoft Office, SolidWorks, CAD/CAM etc.) and online information navigation skills.

Skills & Abilities

• Exceptional customer relations, including good communication and interpersonal skills, email etiquette, and understanding of requirements etc.
• Demonstrates accuracy, thoroughness and is detailed orientated.
• Proficient in computer software use; Excel, MS Office, SolidWorks etc.
• Supports the organization by following policies and procedures. Completes administrative tasks correctly and on time. Supports organization’s goals and values.
• Respects diversity and treats others with respect and consideration regardless of their status or position. Accepts responsibility for their own actions. Follows through on commitments.
• Self-motivated with the ability to prioritize work independently and establish goals and objectives with little or no supervision, possess the ability to work with a sense of urgency.
• Maintains good attendance and consistently arrives at work on time. Ensures work responsibilities are covered when absent.

Notes

This job description is not intended to be an exhaustive list of all skills, duties, responsibilities, or qualifications associated with this position. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Employees are held accountable for all duties of position.

As a medical device manufacturer, we must strive for perfection, in doing so we recognize that A+ talent is needed to meet the requirement of our medical customers.

Mountain Manufacturing is a full-service sub-contract medical device component manufacturer whose core competencies include Swiss turning, 5 Axis Milling, Multi-Axis Mill-Turn capabilities and EDM capabilities.

We’re hiring full-time, 1st shift EDM Specialist/Programmer to help achieve our mission of providing our customers with superior products that exceed their expectations. This requires us to develop personnel to support customer needs from a range of production processes including high-volume production to rapid product development while using the shortest lead-time.

We are willing to pay top dollar for individuals who can think outside the box and strive for perfection beyond making a part to print.

Ideal candidates will have 5+ years’ experience in the medical device component or related tight tolerance industry with a track record of having excellent workmanship standards.

The EDM department currently includes Sinker, Wire, and Drilling work centers. Those who show potential will be trained and advanced in their careers!

JOB DESCRIPTION

Our EDM specialists perform a role that consists of a variety of tasks that are vital to the medical device component manufacturing process. It requires highly skilled hands-on machining capability and excellent planning/communication skills to ensure that the many components going through the EDM process come together in the designated timeline so that the customer due date is hit.

• Work from CAD files, engineering drawings, sketches and or verbal instructions to perform highly diversified hands-on machining operations to specifications.
• Create and edit complex programs using CAD/CAM systems (Esprit/MasterCam), machine controllers and conversational programming including troubleshooting.
• Meet production rates, scrap, quality, and safety requirements, by performing multiple tasks simultaneously.
• Use measurement and analytical skills to accurately measure in-process inspection and document results by using a wide variety of precision measuring instruments to assure high quality levels in component machining.
• Make accurate machining adjustments to a variety of machining process to yield a conforming part.
• Knowledge of machine shop practices, elementary mechanics, machining methods, cutting qualities of materials.
• Ability to work to +/-.0001”
• Interface with CNC machinists/programmers, polishers, QC Inspection, and other personnel to assist in the routing, planning, work instructions, problem solving, and expediting of components.
• Train, guide, and monitor others as requested by the Operations Manager.
• Keep area and equipment clean and in excellent running condition.
• Participate in continuous improvements efforts to improve shop operations.
• Follow systems processes for job tracking and recording.
• Report all non-conformance conditions per company procedures.
• Willingness to work between machining processes as needed (other duties as assigned).

EDUCATION/EXPERIENCE

• Machinist/Machine Tool certificate, and/or a minimum 5 years of EDM experience with Mitsubishi work centers.
• In-process inspection of parts using inspection tooling such as micrometer, caliper, gage- pins, vision systems (micro vu & optical comparator) etc.
• Ability to run multiple machines and manage time independently.
• Experience with or formal training in AutoCAD programming (ESPRIT / MasterCam) or equivalent experience to be proficient is preferred but will accept applicants without.
• General knowledge of Solidworks software.
• Proficient in mathematical concepts such as fractions, percentages, ratios, and measurement and the ability to apply them to daily activities (machining, inspection, troubleshooting etc.).
• Implement “outside the box” process improvements.
• Skillful understanding of inspection tools and blueprint interpretation.
• Experience with training and managing team members is a plus.
• Effective writing and communication skills.
• Close attention to accuracy and detailed oriented.
• Self-motivated with the ability to prioritize work independently and establish goals and objectives with little or no supervision.

Position Summary

We are growing and hiring a full-time, 1st shift Master Scheduler to help achieve our mission of providing our customers with superior products that exceed their expectations. This requires us to develop personnel to support customer needs from a range of production processes including high-volume production to rapid product development based on our core competencies; Milling, Mill-Turning, Swiss, and EDM services.

Planning and scheduling manufacturing operations while working with manufacturing, inventory control, and procurement personnel to ensure that materials and resources are available to meet production goals.

Creating production schedules, monitoring workflow, and analyzing production data to find ways to improve efficiency, reduce waste, and minimize costs.

Assist with monitoring and tracking employees’ time and efficiency by using the JobBOSS MRP software.  This includes training new employees, monitoring and retraining current employees, making manual adjustments as deemed necessary.

The position is full-time; on site, 40+ hours per week, Monday through Friday.

Essential Duties & Responsibilities

Coordinate with Manufacturing Supervisor to prioritize production activities and allocate resources effectively.

Create production schedules to ensure timely delivery of products.

Monitor production progress and adjust schedules as needed to accommodate changes in demand or resource availability.

Communicate with purchasing staff to understand outside supplier and vendor service lead times and how they will impact MMT’s product shipment dates.

Review Job requirements to ensure customer requirements are understood and met.

Coordinate with the Manufacturing Supervisor to plan for and successfully execute any schedule changes needed to expedite shipment dates as deemed necessary by the Operations Manager.

Provide quick responses to production issues, and exercise judgment within defined procedures and practices to determine appropriate action.

Work cross-functionally with Sales, Manufacturing, and Purchasing personnel to ensure alignment throughout all departments and that customer needs and company objectives are met.

Analyze production data to identify areas for improvement in manufacturing processes and recommend changes as necessary.

Participate in production meetings to provide scheduling insights to ensure timelines and expectations are met, and delays are communicated.

Full understanding and execution of generating reports within the JobBOSS scheduling and workstation driver modules.

Assists leadership team in identifying staffing levels needed to complete production schedules.

Maintain accurate and up-to-date records of production schedules, inventory, and supply chain information.

Owner of JobBOSS Scheduling (MRP) and Workstation Driver activities; training, monitoring, reporting.

May perform other duties as determined or assigned by management.

Experience and Education Requirements

• 5 + years’ proven experience in production scheduling or manufacturing planning   within a subcontract manufacturing environment.
• High level understanding of CNC manufacturing techniques, inventory management, and supply chain operations.
• Experience with outside supplier/vendor services and how lead times can affect planning.
• Excellent math, computer, and various software skills.
• Detail-oriented and well organized.
• Ability to manage time well, multi-task and work with a sense of urgency when needed.
• ERP experience strongly desired.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
• Experience with process optimization and efficiency improvement initiatives is a plus.
• Ability to thrive in a fast-paced and dynamic work environment, with a proactive and results-driven attitude.

Highly Qualified Candidates Will Also Possess These Qualifications:

• Bachelors degree in relevant field or associates degree with 3+ years of relative experience.
• JobBOSS Scheduling (MRP) experience a plus!