Position Summary

The Director of Technical Sales will provide customer support and technical engineering solutions by serving as a liaison between the customer’s Engineering Group and MMT’s Sales Team. They will provide technical design guidance for manufacturing recommendations and present new product development solutions (and tooling). This position will work closely with MMT’s estimating/engineering, Customer Service, Quality, Supply Chain, and Commercial Teams, as well as established manufacturer’s representative agencies in their associated territories.

Develop and implement sales strategies in the context of the greater VSC Precision Medical organization including Wytech and future acquisitions. Successfully drive the strategic commercial plan that will help grow the business, by identifying and developing new business opportunities for MMT and the greater organization, including managing and expanding existing accounts.

Department: Engineering /Sales Team/ Office

Reports To: General Manager/Operations Manager

In-Direct Reporting: VP of Commercial Operations

Essential Duties & Responsibilities

1. Establish and maintain current and future customer relationships.
   • Understand the product requirements, such as tooling, mandrels, micromachining, and how they are used within each market application, such as tooling used for heat-setting, mandrels used for extrusion or catheter construction, or micro-machining used for interventional delivery systems.
   • Travel as needed to expand on and provide continued support to the existing Mountain Manufacturing customer base.
   • Provide the customer with real-time evolving solutions throughout all projects considered by demonstrating a can-do approach.
   • Attending industry conferences to promote capabilities and drive MMT brand in market as advanced technical solutions partner for precision machined components.
   • Identify cross-selling opportunities for the VSC Precision Medical Organization and help facilitate those opportunities and discussions between the appropriate customer contact and internal commercial contact.
2. Evaluate print specifications including GD&T and provide Design for Manufacturing (DFM) recommendations that create a successful partnership between the customer and MMT.
   • Proficient in all MMT manufacturing equipment and processes, including outside services.
   • Broad knowledge of materials and processes such as material treatment conditions, surface finishes (coatings), passivation, chemical deburring etc.
   • Work side-by-side with customers in real-time to develop solutions for their technical problems.
3. Participate in the Contract Review process of all relevant Sales Orders, identify customer needs and effectively communicate and resolve any discrepancies. Ensure all customer specifications are communicated to relative departments.
4. Obtain cost and time estimates from internal engineer department for the purpose of producing product quotations which reflect cost efficacy and delivery estimates in a realistic time frame.
5. Present the proposal with the intent to win the subsequent order or provide voice of the customer feedback to internal stakeholders within MMT organization.
   • Document outcome in a visit/call report or in Customer Relationship Management (CRM) system.
6. Provide non-proprietary engineering support to customers regarding questions related to Quotations and Orders.
7. Work together with the Quality Systems Manager to investigate customer returns and/or complaints per our internal Customer Complaint procedures.
8. Facilitate customer driven expedites and change order requests.
9. Manage multiple customers, set priorities, and meet deadlines.
10. Learn and utilize the company ERP system.
11. Review and track customer forecasts to company budget
12. Other duties as assigned by Management.

Qualifications

• Associate’s degree, Bachelor’s degree preferred, or equivalent experience.
• Advanced knowledge and interpretation of Blueprint Reading including GD&T.
• Expert in the knowledge of precision machining, manufacturing methods and processes including outside vendor services within the medical device market.
• Skillful knowledge of various inspection equipment and techniques.
• Proficient in the understanding of medical devices, raw materials and required treatments including heat treat, stress relieving, coatings, passivation, electropolishing.
• Computer software knowledge (ERP/JobBoss, Microsoft Office, SolidWorks, CAD/CAM etc.) and online information navigation skills.

Skills & Abilities

• Exceptional customer relations, including good communication and interpersonal skills, email etiquette, and understanding of requirements etc.
• Demonstrates accuracy, thoroughness and is detailed orientated.
• Proficient in computer software use; Excel, MS Office, SolidWorks etc.
• Supports the organization by following policies and procedures. Completes administrative tasks correctly and on time. Supports organization’s goals and values.
• Respects diversity and treats others with respect and consideration regardless of their status or position. Accepts responsibility for their own actions. Follows through on commitments.
• Self-motivated with the ability to prioritize work independently and establish goals and objectives with little or no supervision, possess the ability to work with a sense of urgency.
• Maintains good attendance and consistently arrives at work on time. Ensures work responsibilities are covered when absent.

Notes

This job description is not intended to be an exhaustive list of all skills, duties, responsibilities, or qualifications associated with this position. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Employees are held accountable for all duties of position.